Arailym bot

It receives a massage studio’s clients on WhatsApp, picks a service from their complaint, checks free slots in Google Calendar, books, reschedules and cancels, sends reminders, and calls a human when it cannot cope.

What is inside

• The core is one AI call with eight tools. There are no trigger words at all: “I changed my mind” cancels, “can we do tomorrow” reschedules, “my back hurts” selects a service
• Prices and descriptions come only from an Excel price list picked up on the fly without a restart. What is not in the table, the bot does not invent — it says it will check with the administrator
• Five models were run through the same 18-test suite in two languages, and the model was chosen by result rather than by name
• The store writes atomically (.tmp + rename) and forgets old data when it fills up, so it survives a server shutdown
• An anti-spam queue with per-contact and hourly global caps so the number never gets banned

Stack